We Are Here To Help
Oneida Hearth & Home offers support, service, maintenance and repairs. For online support information, see the videos below.
GreenSmart Remote Troubleshooting
GreenSmart Remote FAQ
GreenSmart 2 Wall Mount Control Guide
This instructional video covers troubleshooting including:
Remote control Users Guide
Energy Saver Mode
Low Battery Mode & Icons
Fireplace and Remote Batteries
Adjustments to the remote
Reprogramming the receiver
No sound on fireplace
Beep Codes
When to use Continuous Pilot Mode
This instructional video covers the following frequently asked questions:
How do I change my remote back to Fahrenheit?
Is there a way to lock the remove in its current modes?
When might I need to resynchronize my remote and how is that done?
I see a red flashing light coming from inside the fireplace: what does that mean?
What can cause my GreenSmart unit to lock out?
Is there a way to eliminate condensation when I first start my unit?
How do I use my fireplace when the power is out?
My orange backlight won’t work on my remote anymore: should I contact Onieda Hearth & Home?
Will I need to use the CPI mode in the colder months of the year?
Can I make my GreenSmart 2 Remote a one-touch operation?
This instructional video covers the GreenSmart 2 Wall Mount Control:
Wall Mount Control Users Guide
On/Off toggle
Changing Thermostat functions
Power Mode
Settings and how to change them
Manual control
Description of all Modes
Smart Mode – comfort control
Sticker icons
Intermittent Pilot Ignition and Continuous Pilot Ignition (See our video on GreenSmart Remote Troubleshooting to know WHEN to use Continuous Pilot Ignition)
Fan, lights, flames, back burner, main burner, and more.