This instructional video covers troubleshooting including:

• Remote control Users Guide
• Energy Saver Mode
• Low Battery Mode & Icons
• Fireplace and Remote Batteries
• Adjustments to the remote 
• Reprogramming the receiver
• No sound on fireplace
• Beep Codes 
• When to use Continuous Pilot Mode

 This instructional video covers the following frequently asked questions:

• How do I change my remote back to Fahrenheit?
• Is there a way to lock the remove in its current modes?
• When might I need to resynchronize my remote and how is that done?
• I see a red flashing light coming from inside the fireplace: what does that mean?
• What can cause my GreenSmart unit to lock out?
• Is there a way to eliminate condensation when I first start my unit?
• How do I use my fireplace when the power is out?
• My orange backlight won’t work on my remote anymore: should I contact Onieda Hearth & Home?
• Will I need to use the CPI mode in the colder months of the year?
• Can I make my GreenSmart 2 Remote a one-touch operation?

This instructional video covers the GreenSmart 2 Wall Mount Control:

• Wall Mount Control Users Guide
• On/Off toggle
• Changing Thermostat functions
• Power Mode
• Settings and how to change them
• Manual control
• Description of all Modes
• Smart Mode – comfort control
• Sticker icons
• Intermittent Pilot Ignition and Continuous Pilot Ignition (See our video on GreenSmart Remote Troubleshooting to know WHEN to use Continuous Pilot Ignition)
• Fan, lights, flames, back burner, main burner, and more.